Sincro Terms of Service

Draft for legal review. Not published. Version: draft 1 — 7 September 2026. Effective date: [TERMS EFFECTIVE DATE].

These terms are between زين ليبيا للتدريب وخدمات تقنية المعلومات (Zain Libya for Training and Information Technology Services), registered at [REGISTERED ADDRESS] ("Sincro", "we"), and the person who signs up for an Account ("the Owner", "you").

By creating an Account you accept these terms.

1. What Sincro does

Sincro replies to Comments and private Messages on the Facebook Pages you link, on your behalf. It sells from the Catalogue you enter, collects Orders, and hands a Conversation back to you when it cannot answer.

Sincro is software. It is not a marketing agency, a delivery service, or a payment service to your Customers.

2. The Account, and one Owner

• An Account is your identity in Sincro. It holds your sign-in methods, your Subscription, and your settings.
• One Account has exactly one Owner. There are no team seats in this version.
• You are responsible for everything done through your Account and for keeping your sign-in details safe.
• You must be at least 18 and entitled to act for the business whose Pages you link.

3. Linking Pages

• A Page is a Facebook Page you link to your Account. You link it by granting Sincro permissions through Facebook Login.
• You may link a Page only if you are entitled to run it.
• A Page can be linked to one Account at a time.
• You can unlink a Page at any time. The AI stops on it immediately. Its data is kept for 30 days so that a relink restores it, and is then deleted.
• If your Meta permissions expire or are revoked, the Page becomes disconnected and the AI cannot act on it until you reconnect.

4. Subscription, Trial, and Plans

• The Subscription is your Account's paid access to Sincro. There is one per Account and all your Pages share it.
• Trial. A new Account gets one free Trial of 7 days, starting when its first Page is linked, capped at 500 Messages. A Facebook Page that has already used a Trial on any Account does not grant another one. The Trial has no grace period.
• Plans. There are three Plans. They differ in the monthly message cap and the price:

• What counts as one Message. One AI turn — everything the AI sends in reply to one group of Customer Messages, or to one Comment on one surface, however many sends it takes. A Comment the AI answers both in public and in a private Conversation uses two. Your own replies never count.
• Message cap. When the cap is reached and there is no Add-on pack balance, the AI stops on every Page until you buy an Add-on pack, move to a larger Plan, or the next period starts. During the Trial the only remedy is paying for a Plan. Your dashboard stays fully readable at all times.
• Add-on packs. A one-time purchase of extra Messages. They carry over until used and are consumed only after the Plan's cap is exhausted. Buying one never changes your Plan, your period, or your Subscription state.

• Renewal. There is no automatic renewal. You renew by making a payment. We send reminders before the period ends.
• Grace. After a paid period ends, the AI keeps working for 2 days. After that the Subscription expires and the AI stops on every Page. The dashboard stays readable.
• Upgrades and downgrades. Paying for a larger Plan starts a new one-month period immediately at the larger cap, with no proration and no refund of the period you were in. Paying for the same or a smaller Plan queues a period that starts when the current one ends.

5. Payments

• Payments are taken by EzonePay. Sincro never sees or stores your card details.
• A payment changes your Subscription only after Sincro has verified it with EzonePay.
• Prices are in Libyan dinar and are shown before you pay, including any fees.
• Payments are non-refundable, including when you delete your Account, unlink your Pages, or upgrade mid-period. [LAWYER: check against consumer rules in Libya — see README.]
• Receipts are listed in the app with date, item, amount, method, and reference. There are no PDF invoices, no tax documents, and no annual plans in this version.
• We may change Plan names, caps, and prices. A change applies to purchases made after it, never to a period you have already paid for.

6. Data: who is the controller

• For Account data — your identity, your settings, your Subscription, and your Payments — Sincro is the controller. Our privacy policy explains what we do with it.
• For Page content — Comments, Conversations, Messages, Customer records, and Orders — you are the controller and Sincro is the processor. We process that data on your instructions, only to provide the service, only for as long as our published retention periods say, and we do not use it for our own purposes or to train AI models.
• You are responsible for your Page and for your Customers. That includes having a lawful basis for the data you collect from them, answering their requests, and telling them what you do with their data.
• Sincro uses sub-processors, listed and kept current in the privacy policy. By accepting these terms you authorise them. When the list changes, the policy is republished.
• We help you answer a Customer's request for access, correction, or erasure, and we act on such a request within 30 days if a Customer sends it directly to us. We tell you when that happens.

7. The AI, and what you are responsible for

• The AI writes replies from the material you give it: your Catalogue, your Business File, your Delivery Cities, your Discount Rules, and your instructions.
• You are responsible for that material. If a price, a stock level, a delivery fee, or a shop fact is wrong, the AI will repeat it.
• You are responsible for the replies the AI sends on your Page. They go out in your name. Read them.
• The AI is not perfect. It can misread a message, match the wrong Product, or answer in a way you would not have. Sincro gives you the tools to catch this: the Handback queue, Takeover, the Sandbox, and a "wrong reply" flag that removes a public reply immediately.
• Every private Conversation opens with a line telling the Customer the reply is automated. You cannot switch it off or edit it. It is there because platform policy and honesty both require it.
• The AI does not take payments, does not promise delivery dates you have not given it, and sells only from your Catalogue.
• You may pause the AI on any Page or in any Conversation at any time.

8. Acceptable use

You must not use Sincro to:

• send spam, bulk unsolicited messages, or messages to people who have not written to your Page;
• sell anything illegal in Libya, or anything Meta's Commerce Policies forbid;
• mislead Customers about who they are dealing with, about prices, or about what you will deliver;
• collect passwords, card numbers, or identity documents from Customers;
• instruct the AI to conceal that it is automated, to abuse or harass anyone, or to write anything unlawful;
• reverse engineer Sincro, resell access to it, or use it on Pages you are not entitled to run;
• put a load on the service that harms it or other Owners.

9. Meta's rules apply to you too

Sincro runs on Meta's platform. Your use of Sincro must comply with Meta's Terms of Service, Meta's Platform Terms, the Meta Developer Policies, the Messenger Platform policy, and Meta's Community Standards and Commerce Policies.

Meta can change those rules, restrict a permission, or suspend an app at any time. If Meta restricts or removes Sincro's access, or restricts your Page, features may stop working. That is outside our control.

If your use of Sincro breaks Meta's rules and puts Sincro's platform access at risk, we may stop the AI on your Page and ask you to fix it.

10. Availability

• We aim for 99.5% availability per month for the parts of Sincro that receive events from Meta and serve the dashboard.
• We may take the service down for maintenance. We give notice where we can.
• We are not responsible for outages caused by Meta, by your internet connection, or by events outside our control.

11. No guarantee of replies or of sales

• Sincro depends on Meta delivering events to us and on Meta accepting the replies we send. Meta may delay an event, refuse a send, close the 24-hour window in which a Page may reply, or rate-limit us. A reply may therefore be late, or may not be sent.
• Sincro does not guarantee that every Comment or Message will be answered, that any reply will be correct, that your reach will improve, or that you will make any sale.
• Sincro is provided as it is, without warranties beyond what the law requires. [LAWYER: check what may be excluded under the governing law of section 15.]

12. Suspension and termination

• You may stop at any time: unlink your Pages, or delete your Account in Settings.
• We may suspend or end your Account if you break these terms, if you break Meta's rules in a way that risks Sincro's access, if a Payment is fraudulent, or if we are required to.
• Where we can, we warn you first and give you a chance to fix the problem.
• Ending an Account cancels the Subscription with no refund of the period paid.
• We may discontinue Sincro. If we do, we give at least [NOTICE PERIOD] days' notice and let you export your data.

13. Deletion after termination

• Deleting your Account unlinks every Page, cancels the Subscription, and deletes all Account data within 30 days.
• Unlinking a Page deletes its data after 30 days, unless you relink the same Page within that time.
• We keep, because they contain no personal data: the record that a Facebook Page has used its one Trial, and aggregated statistics.
• We may keep records we are required by law to keep. [LAWYER: what must be kept, and for how long, under the governing law of section 15.]

14. Liability

[LAWYER: this section is a placeholder. The intent is below; the wording and the caps are yours.]

The intent:

• Sincro is not liable for a sale you lose, a Customer you upset, or an Order the AI got wrong, where the cause is the material you gave it, a Meta outage or restriction, or your own instructions.
• Sincro is not liable for indirect or consequential loss, or for loss of profit, goodwill, or data.
• Sincro's total liability is capped at [LIABILITY CAP — for example, the fees the Owner paid in the 3 months before the claim].
• Nothing is excluded where the law does not allow it — in particular fraud, and death or personal injury caused by negligence.
• [LAWYER: consider an indemnity from the Owner for claims by their Customers arising from the Owner's own content, Catalogue, or instructions.]

15. Governing law and disputes

These terms are governed by the law of [LIBYA / jurisdiction]. Disputes go to the courts of [LIBYA / jurisdiction].

[LAWYER: confirm the forum, and whether arbitration is preferable for a Libyan company with foreign sub-processors.]

16. Changes to these terms

We may change these terms. The version and date are at the top of this page. We announce a material change in the dashboard before it takes effect. If you keep using Sincro after that, the new terms apply. If you do not accept them, delete your Account.

17. Contact

زين ليبيا للتدريب وخدمات تقنية المعلومات (Zain Libya for Training and Information Technology Services) [REGISTERED ADDRESS] [CONTACT EMAIL on sincro.ly] Support in the app: help and support opens WhatsApp to [SUPPORT WHATSAPP NUMBER] during [SUPPORT HOURS].