Deleting your Sincro data

Draft for legal review. Not published. Version: draft 1 — 7 September 2026. Effective date: [POLICY EFFECTIVE DATE].

Sincro is operated by زين ليبيا للتدريب وخدمات تقنية المعلومات (Zain Libya for Training and Information Technology Services), registered at [REGISTERED ADDRESS].

Who this page is for

Two kinds of person can ask Sincro to delete data.

• An Owner — the person who signed up for Sincro and linked a Facebook Page.
• A Customer — anyone who wrote a comment or a message to a Page an Owner has linked. Customers never use Sincro directly; they meet it as the automated replies on that Page.

There are three ways to have data deleted

An Owner deleting their Account. Settings has a Delete Account action, behind a confirmation. It unlinks every Page, cancels the Subscription without a refund, and deletes all Account data within 30 days. Trial grant records and aggregated statistics are kept; neither holds personal data.

A deletion request through Facebook. When someone removes Sincro in their Facebook settings, Facebook can send Sincro a deletion request. Sincro receives it at its data deletion callback, deletes that person's data within 30 days, and returns a confirmation code together with a status URL where the request can be checked.

Written instructions. Anyone can also ask us directly. Send an email to [CONTACT EMAIL on sincro.ly] naming the Facebook Page and the name used. We complete the deletion within 30 days and confirm it.

A Customer may ask the Owner of the Page instead. Either route works.

What is deleted

• For an Owner: the Account, its sign-in identities, its settings, its linked Pages and everything entered for them, and the record of its Payments where the law does not require us to keep it.
• For a Customer: their Comments, their Conversation and its Messages, their Customer record, and the personal fields of their Orders on that Page.

We keep, because neither holds personal data: the record that a Facebook Page has used its one Trial, and aggregated statistics.

What else you can ask for

An Owner may see and correct their profile and settings in the dashboard, ask [CONTACT EMAIL on sincro.ly] for a copy of their Account data, withdraw Meta permissions at any time in their Facebook settings, and object to how Sincro processes their Account data or complain to a supervisory authority where one has jurisdiction.

A Customer's data on a Page belongs to the Owner of that Page, who is its controller; Sincro processes it on their instructions. A Customer may ask either of us, and we tell the Owner when a request reaches us directly.

Contact

زين ليبيا للتدريب وخدمات تقنية المعلومات (Zain Libya for Training and Information Technology Services) [REGISTERED ADDRESS] [CONTACT EMAIL on sincro.ly]